Recently, it's learnt at the promotion meeting for improving the public service capacity of grassroots healthcare security in the district that 19 healthcare security application businesses are now available at grassroots branches.
These businesses involve service matters such as information inquiry, reimbursement filing, and treatment recognition and so on, out of which 19 are available at the town (subdistrict) level, 8 at the village (community) level, and 5 at banks engaged in "medical-bank cooperation". Citizens can apply for healthcare security services in nearby towns (subdistricts), villages (communities), and cooperative bank branches throughout the district.
It is learnt that since 2023, our district has comprehensively built a normalized supporting system for the symptoms of "not being able to handle, not daring to handle, and not willing to handle" with grassroots healthcare security agencies. Currently, we have compiled "three lists" and the "Compilation of Medical Insurance Policies and Operating Procedures" for grassroots healthcare security agencies in the Zhenhai District. In mid-June, our district will organize centralized training for grassroots application handling personnel, and in August, we will organize a labor skill competition to enhance the business capabilities of grassroots handling personnel through a series of measures. At the same time, our district has set up a "three-level" handling supporting system consisting of front desk handling, middle desk guidance, and backend coordination, providing real-time guidance to solve "difficult and miscellaneous problems" for the people. Based on the difficulty of handling, we comprehensively consider the coverage and volume of handling matters, reasonably set assessment standards, and help grassroots units put down the psychological burden of "not daring to handle" and "not willing to handle".
At present, the Zhenhai District Healthcare Security Bureau has signed strategic cooperation agreements with the Rural Commercial Bank and the Agricultural Bank of China. For the next step, the Zhenhai District will further develop the "15-minute healthcare security service circle", vigorously improve the convenience, satisfaction, and sense of security of grassroots healthcare security services for the masses.