In the morning of 16, social worker of Zhuangyi Community of Zhuangshi Sub-District Zhou Chunfeng carefully check environmental health status in the area that she takes in charge of in the rain. Since became a head of C29 grid, she has dealings with residents three or four days in a week. She will feel empty if doesn't go to her jurisdiction for one day.

　　“Recent, the sub-district is creating three-star sanitary sub-district that asks for environmental remediation work at grass-roots must be implemented to every corner. Now it can be quickly resolved as long as the issues are reported timely.” The whole morning, Zhou Chunfeng loaded two pieces of information about environmental health to “Ningbo E communication” on her mobile phone.

　　The grid management of Zhuangshi Sub-District equips work force according to "1 + 1 + 1 + X" grid pattern, checks 28 pieces of basic information in seven categories through visiting, establishes reporting classification information, level-to-level disposal, dynamic scheduling for emergencies mechanism, achieves closed loop management of “Reporting - Scheduling - Disposal - Verification - Evaluation – Filing”, and shortens time of transmission for task.

　　“Now, the problem will soon be solved just by a call. We praise the community service work.” Resident in Jucaogen Aunt Xu show her satisfaction for grid service work in the sub-district.

　　Through unified position, unified grid, unified platform, unified mechanism, Zhuangshi Sub-District takes people's livelihood needs as the guide, integrates decentralized resources, takes systematic mechanism as protection, information management as support, fine service as the basis, and the new social management system of “the Party committee leadership, government responsibility, social coordination, public participation, legal safeguard” is constantly improving.

　　Move the service down

　　Since the beginning of 2014, the sub-district carries out pilot "grid management, group-style service". Take 150 households in village and 300 households in community as the standard, divides 14 villages (communities) in the sub-district into 189 grids, and each grid are equipped with one head, one instructor and a group of members.

　　Relevant person in charge of the sub-district said that currently in accordance with the "1 + 1 + 1 + X" mode for work of grid management service, integrate grassroots power from sub-district, market supervision, public security, civil affairs and other departments as grid instructor. Meanwhile, heads of gird choose members of gird from retired party members and cadres, the head of the corridor and property managers according to work, extensively absorb volunteers and other social forces, and set up service teams.

　　"This model solves problems such as repeated division of the grid and scattered resources in the original work and problems of low efficiency, different subject, single function and other issues." The official said.

　　Information supporting speed collaborative work up

　　At present, sub-district provides “Ningbo E communication” mobile phone for every head of gird, the heads can report pictures and record of problems any time. The Ningbo E communication” according to level and classification of events automatically pushes them to social service station of village (community), social service management center of sub-district and various functional departments and real-time track the handling of the matter.

　　"In August of this year, head of gird found someone dump construction waste secretly around recreation and sports gallery of Xujiayan through visiting and it had security risks. The heads immediately reported it through ‘Ningbo E communication’ as a secondary issue. The village reported it to urban management of the sub-district through information system in the first time after informed.” Secretary of Party branch of Wanxu Village of Zhuangshi Sub-District Li Feixiong talked about this thing.

　　Only two days, urban management department of the sub-district searched for the vehicle, while sent people clean up the construction waste.

　　Person in charge of the sub-district said, the sub-district unified the peace-building information system, comprehensive management, public security, urban management and other video monitoring resources by building "Three in one" comprehensive command platform with grid management, crime prevention and control and emergency response, and entry valuable data such as various resources including population, housing, places, organizations and facilities in the area, all kinds of services and all forces to establish all kinds of basic database system.

　　"This is conducive to making grass-roots work have clear database, clear dynamic situation, fast response and good service.” The official said, continuing information of grid work is also conducive to achieve connection and coordination between departments and grassroots management service, realize synchronized driving between social management and service for the masses, achieve “Five in one” fine management with inspection, home visiting, information reporting, task processing and performance evaluation in grid management work. Further clarify that the key work of head of the grids is to find out problem and feedback information, and take policy advocacy, conflict resolution, civil assistance and social assistance into account during visiting the masses.

　　Application of results to achieve social long-term stability

　　"In this year's typhoon work, grid work and group-service work played a significant role in the emergency work condition. Before landing of No.9 "Chan-Hom", each of heads of girds visit households door to door to inform and plan relocated work.” Social worker of Zhuangshi Community of Zhuangshi Sub-District Ding Jiaer said.

　　At 3:00 P.M. on July 10, head of Grid C14 Shen Jun found a tree was blown down by strong wind during the inspection in Shaw road and accounted for half of the lane. Shen Jun immediately reported the information through “Ningbo E communication”. Only in 30 minutes, staff of the relevant department eliminated road traffic hazards. The relevant functional departments timely deal with it after receiving information and got praise from residents.

　　Responsible person of the sub-district said that responsibilities of girds and departments have clearer division by deepening grid work, and reporting of lots of grid information and improving of work standard form forcing to the government, and consciousness of various functional departments timely initiative browse system, timely and efficient dispose and resolve and timely and efficient feedback through automatic assignment by online information system.

　　From January to July, all girds of Zhuangshi Sub-District visit the masses about 132,000 times in total, including visiting backbones 4126 times, service object 8720 times, resolve pieces of 782 conflicts and disputes; deal with 10725 pieces of various problems.

　　"One Network" makes work trend to the door of the masses, get through "last mile" of the service for the masses, and is leading social governance of Zhuangshi Sub-District into a new stage.